Returns & Exchanges

Returns & Exchanges

We want you to be confident when shopping with Fashion Point. If there is an issue with your order, please contact our support team as soon as possible after receiving it so we can review the request.

Exchange eligibility

Items considered for exchange should be unused, unworn, unwashed and in their original condition with any tags, packaging and accessories included. Items that show signs of use, damage after delivery or missing packaging may not be eligible.

Incorrect, damaged or defective items

If you receive an incorrect, damaged or defective item, please contact us promptly with your order number and clear photos of the item and packaging. Once reviewed, our team will guide you through the available resolution.

Non-returnable items

For hygiene and safety reasons, certain beauty, personal-care or other hygiene-sensitive products may not be eligible for return or exchange once opened or used, unless they arrived damaged, defective or incorrect.

Sale and promotional items

Eligibility for sale or promotional items may vary. Any product-specific return or exchange restriction shown on the product page or at checkout will apply.

Return shipping

Return or exchange shipping costs depend on the reason for the request. Where the issue is caused by an incorrect, damaged or defective item supplied by us, our support team will advise the appropriate next steps.

Refunds

Where a refund is approved, it will be processed using the available method appropriate to the original order. Processing times can vary depending on the payment method and financial institution.

Need help?

Please contact our customer support team through the Contact page and include your order number for faster assistance.